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Sunrider ships by several carriers such as FedEx, UPS and USPS. A complete street address with a current phone number is necessary to ensure prompt delivery. First Class shipments can be insured at an additional cost only when the order is placed through the Order line at (888) 278-6743.
Sunrider will make every effort to ensure prompt delivery service but cannot be held responsible for non insured lost packages or delayed shipments when using USPS. For shipping inquiries or lost orders, please contact the Business Owners Service Dept. via email at info@sunrider.com or by calling (310) 781-8096 their business hours are Monday through Friday from 8:00am to 4:00pm Pacific Time. To help us expedite your inquiry, please provide the ID number in which the order was placed and the order number.
FedEx and UPS ground service may take up to 7 to 10 business days for delivery anywhere in the contiguous 48 states. Please note that "day one" of the delivery quote time, begins with the first business day after the order has been shipped out.
Next Day delivery orders must be placed before 2:30pm PST to be shipped the same day; however, when ordering on a Friday for Saturday "Next Day" delivery, the order must be placed through the Order Line at (888)-278-6743 before the cut off time to ensure prompt delivery.
An additional fuel surcharge fee is applicable for FedEx/UPS 3rd Day, Next Day and UPS Ground shipments. The fuel surcharge percentage is subject to monthly adjustment based on a rounded average of the U.S. average price for a gallon fuel; changes to the surcharge will be effective the first Monday of each month.
FedEx Ground delivers Tuesday - Saturday.
FedEx 3rd Day delivers Monday - Friday.
Fuel Surcharge Fee (FSF).
FREIGHT CHARGES
| Weight |
FedEx Ground |
FedEx
3-day |
U.S. Postal Service
(1st Class Mail)
Contiguous 48 States |
Actual
cost
(1st Class
Mail)
Contiguous 48
States |
| 0 to 5 lbs |
$8.50 |
$13.00 + FSF |
0 to 3 lbs |
$5.00 |
| Over 5 to 10 lbs |
$10.00 |
$14.50 + FSF |
Over 3 lbs |
Actual |
| Over 10 lbs - Up to 20 lbs |
$13.00 |
$20.50 + FSF |
PR, HI & AK only |
| Over 20 lbs - Up to 30 lbs |
$15.50 |
$31.00 + FSF |
0 - 5 lbs |
$7.25 |
| Over 30 lbs - Up to 50 lbs |
$22.00 |
$37.50 + FSF |
5.1 - 10 lbs |
$16.75 |
| Over 50 lbs |
Actual |
Actual + FSF |
Over 10 lbs |
Actual |
| |
| Next Day Air |
Actual + FSF |
|
| AK & HI 2nd Day FedEx |
Actual + FSF |
| Weight |
UPS Ground |
UPS 3-day Select |
| 0 to 5 lbs |
$10.20 + FSF |
$15.60 + FSF |
| Over 5 to 10 lbs |
$12.00 + FSF |
$17.49 + FSF |
| Over 10 lbs - Up to 20 lbs |
$15.60 + FSF |
$24.60 + FSF |
| Over 20 lbs - Up to 30 lbs |
$18.60 + FSF |
$37.20 + FSF |
| Over 30 lbs - Up to 50 lbs |
$26.40 + FSF |
$45.00 + FSF |
| Over 50 lbs |
Actual + FSF |
Actual + FSF |
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